Opis oferty pracy

Purpose of Role:

• Creation and development of customer centred experiences within the Personal & Business Banking Transformation Programme using
• Delivering consistent, efficient and enjoyable user experience designs using the RBS Experience Design framework

Responsibilities:

• Apply customer led design methodologies and tools within a common UX/design framework and practice
• Identify gaps in user insight and develop strategies/proposals for filling these gaps
• Undertake user research/testing (both formal and on an ad hoc basis) using a variety of techniques and tools
• Analyse insights from multiple sources to understand and empathise with customer and colleagues needs in order to craft effective and innovative customer/user journeys
• Develop high level storyboards, wireframes, mock-ups and prototypes to effectively communicate interaction and design ideas – tell a compelling story
• Design solutions that employ and improve the RBS Experience Design Language (principles, standards, design patterns and styles centred around best practice, consistency and re-use)
• Contribute to the ongoing development, enhancement and embedding of the RBS Experience Design Language and Customer Led Design framework
• Work with Agile project teams and key stakeholders to develop and deliver user centred solutions within project timeframes and objectives
• Conduct content and application audits including gauging the usability of new and existing products and making constructive suggestions for change
• Collaborate with colleagues to ensure alignment with other project activities, incorporate new patterns and contribute to the development of the Experience Design Language
• Develop elements of UI specifications and design standards/guidelines
• Champion the use of appropriate UX and UCD solutions, principles and processes
• Collaborate with project teams and colleagues to identify issues, shape user journeys and identify options for delivering appropriate solutions for customers.
• Communicate with key stakeholders on User Experience issues
• Deliver to our values and The Code, keeping the right outcome for customers front and centre whilst adhering to our risks and regulatory needs.

Requirements:

• Significant experience in User Centred Design process background (including testing and research) with proven scenario development skills and interaction design skills. You have a portfolio demonstrating both creative thinking and the delivery of solid UI design solutions.
• An eye for visual interaction details, excellent creative skills, excellent verbal skills, and an ability to think creatively & laterally.
• Disciplined approach to user centred design
• Proficient with a range of interaction design and visualization tools (e.g. Axure, Photoshop, Illustrator)
• Strong communication and collaboration skills across all levels of an organisation with an ability to influence key stakeholders
• Friendly and inclusive attitude towards colleagues and emphasis on team dynamics
• Delivery focused with good time management skills
• Background in Human Computer Interaction or related field is desirable
• Experience of designing for mobile and or touch devices
• Practical understanding of responsive and adaptive design
• Practical experience of Agile delivery methods and teams preferred