Opis oferty pracy

By joining our newly formed Onboarding Team, you will be responsible for designing journeys for new customers. You will make sure that the onboarding process is extremely easy and intuitive. You’ll want to remove obstacles preventing visitors from becoming customers, who understand the product and can take full advantage of it. With GROWTH in mind, you will take care of spreading the knowledge among LiveChat customers to help them learn the product faster. With your innovative and fresh approach, you will be responsible for design and business decisions that will have a significant impact on increasing the number of LiveChat customers.

We work in short iterations – we launch and test new ideas quickly, usually over 1-week sprints. You will be able to see and measure the impact of your changes almost immediately.

More about us:

We work in autonomous, cross-skilled product teams that consist of: Frontend Developers, Product Designers, and Product Manager;
We love working together, focusing on customers and product ideas, creating the best possible solution in the fastest way, testing it with customers and moving fast;
We’re strong proponents of teamwork, but also strong believers in individual freedom and autonomy.

Your skills:

• You’re passionate about user-centric design, customers and creating an online product that’s delivering a value for its users;
• You can drive a whole design process by yourself, from discovering pains and gathering job stories, through simple wireframing to high-fidelity designs;
• Sketch and Zeplin are your best friends;
• You understand developers and you know how to communicate with them since your role is tightly connected with the development;
• You like to experiment and discover new things;
• You’re not afraid of numbers and analytics;
• You’re a good communicator, able to explain and defend your decisions, expectations and ideas to the team and conduct team discussions;
• You’re self-organized, disciplined and experienced in both UX and UI;
• You’re up-to-date with new design trends;
• Copywriting and ability to code would get you bonus points;
• You’re fluent in written/spoken English;
• You’re asking WHY first.

What we guarantee:

• A skilled and self-organized product team you can be a part of;
• A product (or a problem) to take care of;
• Independence and any tool you need to successfully deliver value to the customers;
• An opportunity to learn and grow in a positive and friendly working environment boosted by mentoring;
• A place to work in our beautiful office in Wrocław;
• Access to great IT equipment;
• Flexible working hours and awesome people to work with and to learn from.