UX Researcher
Opis oferty pracy
About Hapag-Lloyd:
Hapag-Lloyd is the number one quality carrier at the international container shipping market and manages a fleet of 240 modern vessels and 2.8 million TEU container capacity with 13,000+ employees worldwide.
About the Knowledge Center:
The Knowledge Center, located in Gdańsk, is a hub for innovation and develop state-of-the-art business and technology solutions to help us navigate the future. And we want to do that together with you.
Team and Project overview:
Join our UX Team and be responsible for UX Research of our internally developed software for employees and customers. As a part of the team, you will be exploring users’ needs, evaluating concepts and prototypes, collaborating with UX Team, IT Teams, Product Owners and employees working worldwide. You will be a member of the in-house UX Team of 18 experts (researchers, designers, analysts) working in Gdansk and Hamburg.
Responsibilities:
- Conduct exploratory user research, concept validation and usability testing
- Gather qualitative and quantitative insights during research with internal users and customers from all over the world
- Advocate UX research in our product teams and support their design decision-making processes with your discoveries
- Review, analyze and transform data into actionable insights to improve the experience of our users
- Support and mentoring of Junior UX Researchers
- Work on ResearchOps tasks, improve research processes and framework
Requirements:
- 3 + years of experience as a UX Researcher or in similar role
- Comprehensive understanding of user-centered design practices and principles
- Experience in various research methods, e.g., user interviews, contextual inquiry, surveys, usability testing, web analytics.
- Experience conducting research at various stages of product development
- Ability to present your working results to various stakeholders
- Curiosity and drive to continually improve research operations
- Excellent collaboration skills to work with multiple teams in an international and multicultural organization
- Very good written and verbal communication skills in English (Polish is not a must, we speak English at work)
We offer:
- Private medical care (Luxmed)
- Gym card (Multisport)
- Attractive annual bonus up to 22,5%! (depending on company performance results)
- Group life insurance and employee capital plan (PPK)
- Cafeteria benefit system (cinema tickets, vouchers etc.)
- Focus on healthy lifestyle (fruit days, bike competitions, football trainings)
- Charity and volunteer initiatives
- Modern and well-connected office (Alchemia complex in Gdansk Oliwa)
- Relocation support (financial support, covering immigration process for non-Polish citizens)
- Internal learning management system
- Development budget (sharing the costs of certifications and conferences/ IT events)
- Flexible working hours and home office possibility (hybrid work model)
Poziom: mid/regular
Minimalny staż pracy: 1-2 lata
Poziom: mid/regular
Minimalny staż pracy: 1-2 lata
Please submit your application by using this link: https://jobdb.softgarden.de/jobdb/public/jobposting/applyonline/click?jp=18369653