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UX Researcher

Hapag-Lloyd Etat  Gdańsk, Pomorskie, Polska

Opis oferty pracy

About Hapag-Lloyd:

Hapag-Lloyd is the number one quality carrier at the international container shipping market and manages a fleet of 240 modern vessels and 2.8 million TEU container capacity with 13,000+ employees worldwide.

About the Knowledge Center:

The Knowledge Center, located in Gdańsk, is a hub for innovation and develop state-of-the-art business and technology solutions to help us navigate the future. And we want to do that together with you.

Team and Project overview:

Join our UX Team and be responsible for UX Research of our internally developed software for employees and customers. As a part of the team, you will be exploring users’ needs, evaluating concepts and prototypes, collaborating with UX Team, IT Teams, Product Owners and employees working worldwide. You will be a member of the in-house UX Team of 18 experts (researchers, designers, analysts) working in Gdansk and Hamburg.


  • Conduct exploratory user research, concept validation and usability testing
  • Gather qualitative and quantitative insights during research with internal users and customers from all over the world
  • Advocate UX research in our product teams and support their design decision-making processes with your discoveries
  • Review, analyze and transform data into actionable insights to improve the experience of our users
  • Support and mentoring of Junior UX Researchers
  • Work on ResearchOps tasks, improve research processes and framework


  • 3 + years of experience as a UX Researcher or in similar role
  • Comprehensive understanding of user-centered design practices and principles
  • Experience in various research methods, e.g., user interviews, contextual inquiry, surveys, usability testing, web analytics.
  • Experience conducting research at various stages of product development
  • Ability to present your working results to various stakeholders
  • Curiosity and drive to continually improve research operations
  • Excellent collaboration skills to work with multiple teams in an international and multicultural organization
  • Very good written and verbal communication skills in English (Polish is not a must, we speak English at work)

We offer:

  • Private medical care (Luxmed)
  • Gym card (Multisport)
  • Attractive annual bonus up to 22,5%! (depending on company performance results)
  • Group life insurance and employee capital plan (PPK)
  • Cafeteria benefit system (cinema tickets, vouchers etc.)
  • Focus on healthy lifestyle (fruit days, bike competitions, football trainings)
  • Charity and volunteer initiatives
  • Modern and well-connected office (Alchemia complex in Gdansk Oliwa)
  • Relocation support (financial support, covering immigration process for non-Polish citizens)
  • Internal learning management system
  • Development budget (sharing the costs of certifications and conferences/ IT events)
  • Flexible working hours and home office possibility (hybrid work model)

Poziom: mid/regular

Minimalny staż pracy: 1-2 lata

Poziom: mid/regular

Minimalny staż pracy: 1-2 lata

Please submit your application by using this link: https://jobdb.softgarden.de/jobdb/public/jobposting/applyonline/click?jp=18369653

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