Opis oferty pracy

Equinix is one of the fastest growing data center companies, growing connectivity between customers and partners worldwide. We are always looking for creative and forward-thinking people who can help us achieve our goal of service experience excellence. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate delivering software products and services that help our ecosystem create and sustain global network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

About you

You are passionate about user experience – not only the craft but the process and the relationships key to being successful as a design leader. You bring energy, enthusiasm, and a natural curiosity to your work. You’re relentless in your drive for UX excellence but recognize perfection never comes easily or in the first go.

You want to be a part of a leadership team – to partner with your peers to improve the UX organization effectiveness and team member experience. Beyond just being a member, as a UX Leader of a remote product design group, you recognize the need to go the extra mile to build relationships with your stakeholders, cross-functional partners and UX Leader peers in the Design Group.

What we will look for you to do

• Build strong relationships and operating rhythms with Product Management to continuously groom backlog features and provide thoughtful design vision and actionable plans for the roadmap

• Be able to identify which roadmap items require design iterations and user research for us to generate insights on the customer “job to be done” and the mental models for the interactions we need to build for those jobs; Partner with User Researchers on the definition of research “learning objectives” for both generative and evaluative user research activities to directly inform the work your team is responsible for

• Manage the workload of staff UX designers, ensuring all UX activities are sized appropriately and tracked in JIRA; providing on-going design and UX research task progress and status

• Ensure the team thinks strategically about their work, striking a balance between speed to market and perfection, through regular design reviews, critiques, and checkpoints

• Review usage analytics and user feedback to better understand user behavior and evaluate design effectiveness

• Communicate with stakeholders, leadership, or other departments on release planning, status changes, or other team needs (e.g. capacity planning for design resource optimization)

• Ensure ongoing alignment with the Equinix design system

• Participate in UAT and QA sessions to ensure design quality

• Facilitate UX workshops and team retrospectives

• Proactively contribute to the betterment of the design organization through thoughtful leadership and team culture development

• Coach and mentor your people – advocate for them and ensure they are set up for success

Qualifications

• 5-7 years of experience in human-computer interaction, experience design, or similar for software products

• 3+ years in a supervisory role leading UX designers

• Deep understanding of design thinking principles

• Ability to articulate complex concepts into clear design direction

• Familiarity with user research practices

• Bachelor’s degree required