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UX/CX Researcher (Remote)

Mindgram Etat  Europa

Opis oferty pracy

What is Mindgram?

Mindgram is an innovative well-being and mental health platform (B2B2C SaaS). We help employees who struggle with life’s challenges and need easy access to high quality mental health and well-being support. (>check our product<)

 

Why join Mindgram?

    • Have a job that matters, work with the people that care – a mission of the company is to improve employee mental health around the globe
    • Work with the top people in the market – a leadership team with a proven track record in building and scaling companies
    • Work in a successful multicultural start-up from wherever you want – a unique opportunity to join an early-stage VC backed tech startup that is going international soon
    • Outstanding perks (look at the bottom)

 

Who will be your leader and mentor?

You’ll grow under the guidance of Head of CX with wide experience in the UX field – Luke Kucharski (>check him out<).

 

What will you do as a UX/CX Researcher?

As a UX/CX Researcher you will  be a part of our core product team. You will provide knowledge about users needs, wants, motivations, and pain-points to help design great customer experience in our service.

 

Responsibilities:

  • Plan and conduct user research to deliver insights about our clients experiences, motivations and needs throughout the entire customer journey. Plan and conduct usability tests.
  • Being proactive in all stages of the product/service research process: discovery, explore, test, listen.
  • Maintain and develop a competitive benchmarking process.
  • Build and maintain CX/UX deliverables such as user personas, customer journeys, empathy maps etc.
  • Promote research results and the research process within the organization
  • Gathering research needs in all areas of the company
  • Work in synergy with product squad consisting of product managers, developers, tester, analyst, product designer.
  • Embracing experimentation with new tools, processes, and techniques for personal and work improvement

 

Who are we looking for:

  • The ideal candidate will be an experienced researcher with a proven track record of conducting and managing research processes. 3+ years of experience
  • Proficient knowledge and experience working within the digital product design process as well as service design
  • Strong verbal and written communication skills  (fluency in English and Polish a must)
  • Ability to define research problems and research questions,
  • Developed analytical skills and ability to formulate conclusions
  • Ability to manage multiple parallel projects simultaneously
  • Developed empathy, ability to actively listen
  • Team player – helpful and supportive to your a colleagues
  • Absolute cultural, religious, gender and ideological tolerance
  • Good technical skills

 

Nice-to-haves:

  • Spanish language
  • International research experience

 

What do we offer?

  • Actual start-up (not just the “startup atmosphere”) full of growth, openness to innovation, improvement, teamwork and data-driven approach
  • Work on the basis of B2B or Employment Contract
  • Unlimited paid vacation days
  • Access to Mindgram platform (including free video psychotherapy)
  • Monthly Team Celebrations and other fun activities (offline and online)
  • Sports cards and medical insurance including dental treatment
  • Possibility to work fully remotely (or in the office in Warsaw, Poland)
  • MacBook Pro or other laptop (if you are not a MacOS fan 😉

Poziom: mid/regular, senior

Minimalny staż pracy: 2 - 5 lat

Poziom: mid/regular, senior

Minimalny staż pracy: 2 - 5 lat

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