Opis oferty pracy

What is Mindgram?

Mindgram is an innovative well-being and mental health platform (B2B2C SaaS). We help employees who struggle with life’s challenges and need easy access to high quality mental health and well-being support. (>check our product<)

Why join Mindgram?

• • Have a job that matters, work with the people that care – a mission of the company is to improve employee mental health around the globe
  • Work with the top people in the market – a leadership team with a proven track record in building and scaling companies
  • Work in a successful multicultural start-up from wherever you want – a unique opportunity to join an early-stage VC backed tech startup that is going international soon
  • Outstanding perks (look at the bottom)

Who will be your leader and mentor?

You’ll grow under the guidance of Head of CX with wide experience in the UX field – Luke Kucharski (>check him out<).

What will you do as a UX/CX Researcher?

As a UX/CX Researcher you will  be a part of our core product team. You will provide knowledge about users needs, wants, motivations, and pain-points to help design great customer experience in our service.

Responsibilities:

• Plan and conduct user research to deliver insights about our clients experiences, motivations and needs throughout the entire customer journey. Plan and conduct usability tests.
• Being proactive in all stages of the product/service research process: discovery, explore, test, listen.
• Maintain and develop a competitive benchmarking process.
• Build and maintain CX/UX deliverables such as user personas, customer journeys, empathy maps etc.
• Promote research results and the research process within the organization
• Gathering research needs in all areas of the company
• Work in synergy with product squad consisting of product managers, developers, tester, analyst, product designer.
• Embracing experimentation with new tools, processes, and techniques for personal and work improvement

Who are we looking for:

• The ideal candidate will be an experienced researcher with a proven track record of conducting and managing research processes. 3+ years of experience
• Proficient knowledge and experience working within the digital product design process as well as service design
• Strong verbal and written communication skills  (fluency in English and Polish a must)
• Ability to define research problems and research questions,
• Developed analytical skills and ability to formulate conclusions
• Ability to manage multiple parallel projects simultaneously
• Developed empathy, ability to actively listen
• Team player – helpful and supportive to your a colleagues
• Absolute cultural, religious, gender and ideological tolerance
• Good technical skills

Nice-to-haves:

• Spanish language
• International research experience

What do we offer?

• Actual start-up (not just the “startup atmosphere”) full of growth, openness to innovation, improvement, teamwork and data-driven approach
• Work on the basis of B2B or Employment Contract
• Unlimited paid vacation days
• Access to Mindgram platform (including free video psychotherapy)
• Monthly Team Celebrations and other fun activities (offline and online)
• Sports cards and medical insurance including dental treatment
• Possibility to work fully remotely (or in the office in Warsaw, Poland)
• MacBook Pro or other laptop (if you are not a MacOS fan 😉