Opis oferty pracy

You must be hands-on and demonstrate domain expertise in UX writing for products and working with an enterprise CMS. You have a good understanding of how to balance business goals with customer needs. You can apply design thinking, empathy, and content strategy to create engaging and consistent user-facing messaging.

You will work within and improve upon current product development lifecycle processes and collaborate with UX designers, developers, product managers, and the localization team to produce quality digital experiences. Above all, you will advocate for users and inform, educate, and delight our customers.

Responsibilities

• Collaborate on project plans and cross-functional teams throughout the product lifecycle.
• Content authoring for portal products, software applications, and user-facing communications.
• Copyedit and proofread digital (mobile and web) content for grammar, style, tone, and voice.
• Ability to provide feedback on the visual style, interface, and interaction flow of applications.
• Make sure appropriate content is shown to a user in the right place, at the right time, and in the best format.
• Organize and manage existing and employee-generated content/documents for publishing.
• Work with translation managers to coordinate the publishing of locale files in over 17 languages.
• Understand browser capabilities, IT infrastructure, CMS, JSON code, and HTML templates to ensure that content schemes are feasible and deliverable.
• Participate in feature requirements, design reviews, and UAT cycles.

Qualifications

• Strong knowledge of web content management with experience on portals and enterprise CMS (like AEM, dotCMS, gitHub, and Salesforce Knowledge).
• Experience implementing content strategy, reviewing feature requirements, applying content design principles and messaging framework guidelines.
• Proven ability to deliver effective and compelling content online (microcopy, labels, page body copy, error messages, tooltips, help articles, emails, documents, announcements).
• Influential communication (verbal, written, and presentation) skills.
• Can-do attitude, team player, fun and energetic.
• Portfolio review required (samples, websites, process descriptions).
• Minimum of five years directly related to web content management.
• Bachelor’s degree or equivalent required.