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User Researcher

Kainos Etat  Gdziekolwiek

Opis oferty pracy

Financial offer: 11000 – 17000 PLN gross per month

Job Description

The User Research Consultant is responsible for delivering actionable user insights that help define and focus the service experience on user needs. The User Research Consultant is a passionate advocate of user needs based design, design thinking, and service design.

  • Work as part of a multi-disciplined agile team to design user focussed and successful services;
  • Lead, plan, design, and conduct user research to focus the design and development on user needs;
  • Lead the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing;
  • Where applicable manage third party agencies conducting user research;
  • Work very closely with insight and research teams at client side to delivery relevant and appropriate research plans;
  • Work closely with designers and developers to turn user insights into actionable design or service recommendations;
  • Present findings and related design/business recommendations and user insights to project stakeholders at all levels;
  • Where necessary, provide rapid, light weight sketches and scamps;
  • Work with designers to design content by taking complex language and processes and making them simple to understand;
  • Work with other user researchers to facilitate a consistent research approach;
  • Apply knowledge in human factors, rapid ethnography, and the user-centred design process to product and service design;
  • Contribute to the development and continual enhancement of product;
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally;
  • Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.

Required Experience:

  • Significant experience in a relevant role either agency or client side;
  • Proven experience of gathering and delivering actionable insights;
  • Demonstrable knowledge and experience in user centred design practices;
  • Demonstrable experience of delivering as part of an agile team;
  • Experience in large commercial agile projects will be a benefit.


  • Expert knowledge of qualitative research methods including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood;
  • Expert knowledge of using artefacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritised user needs, user profiles, and test results;
  • Sound knowledge and understanding of quantitative research methods;
  • Sound understanding of information architecture, interaction design, and visual design principles;
  • Sound awareness of business and project constraints as they apply to user research;
  • Highly capable of effective prioritisation of tasks and personal time management;
  • A sound understanding of Agile delivery methodology;
  • Able to work flexibly and to tight deadlines.

The following are desirable skills:

  • Experience in user experience design and design principles;
  • Experience of working in a full service digital agency environment;
  • Active participant in communities of interest (e.g. online groups, speaking at conferences etc.);
  • Thought leader in design research, design thinking, or service design;
  • Degree in HCI/Usability/Cognitive Psychology or related field.

Guidance for applying for this role:

  • Ensure you include a portfolio with examples of your work.

What you get from Kainos:

  • Relocation package that covers flights, accommodation and other relocation costs;
  • Private medical insurance at Medicover (possibility to take your family under it);
  • 1500 PLN per year to pay for your hobby courses (you can spend it for whatever you want i.e. kitesurfing or Spanish language lessons);
  • Gym card Multisport (50% paid by company; possibility to take your family under it);
  • Integration and family parties: Santa Claus, Summer BBQ, Kick Off, Pay Day Drinks, Christmas Party, St. Patrick’s Day, and many more;
  • Online training portal access — Pluralsight;
  • Career Coach taking care of your career progress in Kainos;
  • Conferences in Poland and abroad as a speaker or listener (you can prepare to your presentation within working hours);
  • 3000 Pounds for Refer-a-friend scheme;
  • Possibility to work from home up to 3 days per week;
  • Core hours (starting work between 8 and 10 AM);
  • 7,5 hours working day;
  • Fun rooms, Chill Out room and gym with showers in the office;
  • Soft skills trainings;
  • Easy access to the people on managerial levels, real influence on the company’s decisions;
  • Very stable employment in a company that cares about employees’ development.

Please contact us at: kariera@kainos.com

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