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User Researcher

Contactis Group Etat  Kraków, małopolskie, Polska

Opis oferty pracy

Contactis Group is a little bundle of amazing, interrelated tech companies doing some really exciting stuff in the field of human-human and human-machine communication. We’re currently working on products such as:

  • Ratel – https://ratel.io/ – an intelligent, omnichannel, context-driven B2C communication platform (including our own multichannel, AI-empowered messaging app!)
  • Lekta – https://lekta.ai/ – a Natural Language Processing Framework for dialogue interfaces (AI-based stuff, like virtual assistants, bots, voice control, voice-user interfaces, and more)
  • AnyMind – http://anymind.com/ – a pay-per-minute knowledge-sharing marketplace that works in video, voice and text channels.

We’re looking for a User Researcher to join our design team at Contactis Group. Are you passionate about user research and have the track record to back it up? Want to help shape the future of human-machine communication? Then read on!

As a User Researcher you will be mainly responsible for:

  • working with key stakeholders to extract research needs, questions and project goals
  • running qualitative and quantitative research projects throughout the entire product cycle
  • organizing and maintaining an archive of research activities, results and insights that can easily be shared with product stakeholders and the product teams
  • planning and scoping the research activities, tailoring research methods to our needs
  • assistance for the product teams in running any research activities they need
  • synthesis of research data into actionable recommendations, including highlighting videos from usability tests, writing reports and delivering presentations
  • helping our company to grow into a truly user-focused one

You’re the right person for this position if you have:

  • Degree in Psychology, HCI, Social Sciences, or a related discipline (ideally)
  • proven track record of running user research for both mobile (iOS/Android) and web products
  • experience in all phases of research (planning, recruiting, execution, analysis, reporting, follow-up)
  • great interviewing skills, both in person and over the phone / VoIP
  • ability to create thorough, balanced and well-presented analysis
  • expertise knowledge in preparing reports in a concise manner, with insights and recommendations
  • awareness of Jobs To Be Done framework and other UCD processes
  • understanding of selection and application of appropriate research methods (usability testing, user interviews, field visits/ contextual inquiry, small- and large-scale surveys, diary studies, competitor analysis, benchmarking)

We’d be delighted if you also have:

  • experience in working with product designers and engineers
  • mindset of an independent thinker who enjoys working in multidisciplinary teams
  • great communication and self-management skills
  • methodical and detail-oriented approach to your job
  • passion for the latest and upcoming technology trends
  • understanding that the world will test our work and you feel excited about such a perspective

We offer:

  • competitive salary
  • benefits such as private health insurance and a sport package
  • flexible working hours
  • all necessary equipment and software

If you want to have real influence over how our companies in the Contactis Group develop, if you want to feel like what you do actually matters and work with us on the next big thing, then apply below and let’s talk about how we could work together.

Are you up to the challenge? Just send your CV to olga.romejko@itelo.pl and start the adventure :)

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