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Service Designer

Kainos Etat  Gdańsk, pomorskie, Polska

Opis oferty pracy

Financial offer: 11 000 – 17 000 PLN gross per month

Job Description:

The Service Designer is responsible for delivering an efficient and user centred service experience. The Service Designer is a passionate advocate in user needs based design, design research, design thinking, and service design.

  • Provide clear visibility of the end to end service experience.
  • Input to and influence the future of the service experience.
  • Provide guidance in user needs based design, design research, design thinking, and service design to senior stakeholders and product owners.
  • Contribute to the user research and design streams.
  • Ensure design consistency and integrity across products and projects.
  • Drive innovation and affect change to enable our clients to provide outstanding service experiences.
  • Exploit current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences.
  • Contribute to the development and continual enhancement of products.
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
  • Comply with all confidentiality and non-disclosure policies and/or agreements and ensure security of information at all times.

Required Experience:

  • Experience in a relevant role either agency or client side.
  • Proven track record of leading user research and design for large multichannel projects.
  • Experienced in defining the service design approaches including methodologies and deliverables.


  • Expert understanding of information architecture, interaction design, visual design and prototyping.
  • Expert knowledge of qualitative research methods.
  • Sound knowledge and understanding of quantitative research methods.
  • Sound awareness of business and project constraints as they apply to the design of a service.
  • Ability to influence broadly and communicate effectively at all levels.
  • Highly capable of effective prioritisation of tasks and personal time management.
  • A sound understanding of Agile delivery methodology.

The following are desirable skills:

  • Experience of working in a full service digital agency environment.
  • Degree in Interaction Design, Product Design, Industrial Design, Graphic Design, HCI/Usability, Cognitive Psychology or related field.

Guidance for applying for this role:

  • Ensure you include a portfolio with examples of your work.

What you get from Kainos:

  • Relocation package that covers flights, accommodation and other relocation costs.
  • Private medical insurance at Medicover (possibility to take your family under it).
  • 1500 PLN per year to pay for your hobby courses (you can spend it for whatever you want i.e. kitesurfing or Spanish language lessons).
  • Gym card Multisport (50% paid by company; possibility to take your family under it).
  • Integration and family parties: Santa Claus, Summer BBQ, Kick Off, Pay Day Drinks, Christmas Party, St. Patrick’s Day, and many more.
  • Online training portal access — Pluralsight.
  • Career Coach taking care of your career progress in Kainos.
  • Conferences in Poland and abroad as a speaker or listener (you can prepare to your presentation within working hours).
  • 3000 Pounds for Refer-a-friend scheme.
  • Possibility to work from home up to 3 days per week.
  • Core hours (starting work between 8 and 10 AM).
  • 7,5 hours working day.
  • Fun rooms, Chill Out room and gym with showers in the office.
  • Soft skills trainings.
  • Easy access to the people on managerial levels, real influence on the company’s decisions.
  • Very stable employment in a company that cares about employees’ development.

Please contact us at: kariera@kainos.com

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