Senior User Researcher / Usability Expert

Lufthansa Systems Poland Etat  Gdańsk, pomorskie, Polska

Opis oferty pracy

Imagine the next time you travel by plane, knowing that the airline is using solution that you have helped to design. How would you feel? If you are experienced

Senior User Researcher / Usability Expert

interested in building products used by many airlines around the world – and you like challenging assignments – then you might be someone we are looking for. We are building user experience team in our office in Gdańsk to support designing Lido Flight 4D – one of the most effective flight planning solutions worldwide. Are you interested?

Your role:

  • Plan, design and conduct research and usability testing activities, both in-house and with customers across the world,
  • Identify research gaps and suggest best research method to obtain necessary information,
  • Effectively translate insights into actionable recommendations for business direction and design decisions,
  • Create user research / usability testing strategy within project
  • Build effective way of communicating research within the project and organisation
  • Evangelize design research and grow this capability within Lufthansa Systems, by providing training and supporting recruitment
  • Help the team to build optimal design workflow within the project

What we require?

  • Practical knowledge of qualitative and quantitative research methods
  • Working experience with industry standard usability tools (Fullstory, Hot Jar, Google Analytics, Lookback, SurveyMonkey or similar)
  • Experience with working on data heavy, complex web applications
  • Deep level of empathy towards customers, as well as for your colleagues
  • Interest in psychology, design thinking and service design areas
  • Drive to inspire others around you and sharing the knowledge
  • Experience in working with distributed teams in multicultural environment
  • Excellent communication and presentation skills
  • Grit and perseverance required to succeed in corporate environment
  • Team-player attitude, positive outlook

What we offer?

  • International working environment, atmosphere conductive to development, individual career path and a lot of training!
  • Incentives related to Lufthansa Group memberships,
  • The ability to start work between 07:00 and 11:00,
  • Support sporting passions within the LSYP Active! group, including co-financing with the Multisport card,
  • Private medical care for employees and their family members.


Please apply via link:




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Data publikacji: 2 Lis 2018

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