Senior Product Designer

Zendesk Etat  Kraków, małopolskie, Polska

Opis oferty pracy

Why Zendesk?

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace to the way we gather, work and create – design is an integral part of everyday life at Zendesk. We believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and dedication to our customers’ needs.


Are you a passionate designer, interested in helping us visualize the future of the Zendesk Sell product? We would love to hear from you.

You will be an integral part of the product design team in Krakow working closely with product managers and engineers to optimize, grow concepts through design exploration, ideation and research.

What we’re looking for

You are a senior level product designer with a proven track record of owning and evolving your design process and working in cross-functional agile environments. Previous experience in CRM and B2B SaaS is desirable but not essential.

You encourage through conversation and storytelling and always design with the user in mind. You’re curious about emerging tools and technologies but you’ve also mastered your own workflow and know when to gather the appropriate inputs. You build trust with colleagues and peers, win hearts and minds and can use radical candor when it’s needed.

You possess a portfolio that demonstrates high quality in digital product design and you have the capacity to solve user experience challenges with simple, empathetic and honest solutions. You will be an important part of our global creative team which spans the disciplines of product design, user research, brand and content strategy.

Skills and Experience

  • BA or similar and a minimum of 5+ years of growing responsibility in product design within a high paced, agile software-as-a-service environments, preferably in the B2B and SaaS space
  • Shown experience turning complex business problems into simple and engaging products
  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
  • Capable of communicating and prototyping interactions rapidly at all levels of resolution
  • Deep knowledge of modern web UI patterns
  • Experience planning and facilitating design thinking workshops
  • A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design delivery

What you get to do

  • Build relationships with Product Managers and Engineers to grow concepts through design exploration, ideation and user validation
  • Design interaction models, wireframes and mockups that promote ease of use and optimize how customers interact with our products
  • Collaborate with the User Research and Content Strategy team
  • Analyze tasks, model information, navigation and flows using UX best practices for web and mobile
  • Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle

What we offer

  • Ownership of the projects you work on
  • Being a part of Global Product Design Team
  • A team of passionate people who love what they do
  • Interesting projects, ability to implement your own ideas and improvements
  • Opportunity to learn and grow

And everything you need to do your job effectively

  • Flexible working hours
  • Professional development funds
  • High-end gear to help you be productive
  • Comfortable office, daily catered breakfasts and lunches

Who you’ll meet

Tim Allison – Senior Design Manager – EMEA


Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based in San Francisco,  Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


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Data publikacji: 16 Mar 2020

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