Opis oferty pracy

Start: asap
Czas: kontrakt B2B na 6 miesiecy, pozniej mozliwosc uzyskania stalej umowy
Lokalizacja: Czerwone Maki, Krakow

We’re looking for a Customer Experience Senior Consultant / Service Designer The Customer Experience

Designer will focus on leading CX projects evolving methods and approaches to delivery and supporting new business efforts through scoping and proposing new work. You get the opportunity to shape and lead small teams through client challenges; from researching and designing around broken experiences, through to exploring brand new experience propositions.

Our ideal candidate will have proven experience in:

• Planning and leading CX/Service Design work streams and small teams within a variety of industries and organisations, with the ability to balance the needs of end users and the business

• Projects across varied industries and subsequent journey stages – from joining experiences, renewals experiences, through to termination experiences. You balance this with an understanding of end-to-end customer lifecycles

• Projects of varied breadth – from research and insights, to strategy and implementation. You have experience in a range of projects impacting customers

• Projects of varied scope – from big picture customer visioning briefs through to detailed service design. You have experience in not only designing for customers, but have a good grasp on the things behind the scenes necessary to make experiences stick

• Practical tools and techniques such as service blueprinting, journey mapping, process mapping, user stories and user research, experience measurement and metrics, voice of the customer

• Different research approaches including both qualitative and quantitative, attitudinal and behavioural, and associated methods including; interviews, ethnography, user testing, surveys

• Flexing how projects are shaped and delivered within different frameworks according to clients needs, adapting tools, methods and approaches accordingly

• Basic agile project management, working iteratively, engaging with users throughout, delivering in in short sprints as well as familiar with associated agile behaviours

• Coaching junior team members in thinking in a design led, customer focused way, both internally and externally

• Assuring quality completion of deliverables and outputs, in line with set goals and objectives

• Supporting business development activities, specifically in contributing to/co-ordinating proposals and pitching to clients

• Establishing immediate credibility with clients and maintaining ongoing professional relationships