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Bot Designer

SentiOne S.A. Kontrakt B2B  Gdańsk, Pomorskie, Polska

Opis oferty pracy

We’re looking to welcome a talented Polish-speaking Bot Designer to join our growing conversation design team, working on our SentiOne Automate platform.

Our team at SentiOne owns the entire conversation design and development process, working closely with our product specialists, engineers, linguists and AI researchers in Gdańsk.

Using our platform you’ll be bringing conversational experiences to life; designing, building, and launching chat and voice bots for a range of clients.

Place of work: Remote or Gdańsk, Poland
Workload: full-time, permanent
Type of contract: B2B/freelance contract

 

What You’ll Be Responsible For:

  • Designing awesome user-focused conversational chat and voice experiences on our SentiOne Automate platform
  • Working with large financial clients in understanding their business problems, translating their needs into conversational solutions
  • Balancing client requirements, technical constraints, and business needs to solve problems effectively
  • Conceptualizing and adapting designs onto our platform from unstructured data, flow diagrams and client requests
  • Creating advanced contextual conversations using conditions, variables and expressions
  • Crafting human-centric conversational dialogues for messaging and voice channels, using SSML
  • Completing quality assurance checks on new and existing flows using our automated test suites
  • Assisting in improving our leading NLU and intent detection technology
  • Collaborating with our language researchers, bot developers, commercial managers and product owners
  • Keeping our internal wiki and design documents up-to-date, as well as participating in our learning workshops internally and with clients
  • Educating our clients on how to use our platform
  • Assisting in resolving bugs and errors of our bots and platform

What You Need to Get the Job Done:

  • Have at least 1-year experience in conversation design and/or creating chatbots, virtual assistants or voice interfaces
  • Enthusiastic about conversation design, NLU, ASR, TTS, ASR, TTS and related technologies
  • Have an understanding of programming languages and willing to learn our platform’s scripting language
  • Experience working in an agile environment
  • Happy to actively contribute to improving our platform, collaborating with our product, development and research teams
  • Fluent in Polish

Nice to have:

  • Qualifications in linguistics, communication, interaction design or UX design
  • Knowledge of scripting languages such as JavaScript and expression language
  • Experience using conversation design tools for flows and prototyping e.g. Whimsical, Miro, Botmock or Botsociety
  • Experience in NLU technologies such as Dialogflow, IBM Watson, Alexa conversations etc.
  • A portfolio or examples of bots you’ve worked on
  • Proficiency in English

What Are Our Drawing Cards

  • GREAT TEAM! Be prepared for work in a fun and extremely ambitious team. You can always count on support from both international and local colleagues for life.
  • IMPACT. We believe in hiring great people and giving them space to use their knowledge and expertise. You can be sure your voice will be heard.
  • OWN PRODUCT. We create our own products using the latest technologies and we are staying up to date with the latest trends in the AI industry.
  • DEVELOPMENT & LEARNING OPPORTUNITIES. We create our product using the latest technologies and we are staying up to date with the latest trends in the AI industry.
  • SOCIALS & OFFSITES. Depending on the pandemic situation, we organize sailing/kayaking offsites, beer nights, board games, birthday pizza & cake once a month. And our integration events are surely the ones to remember!
  • INFORMAL ENVIRONMENT. We develop within a flat structure and believe in a relaxed atmosphere and flexible working hours.
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