Opis oferty pracy

About Hapag-Lloyd:

Hapag-Lloyd is the number one quality carrier at the international container shipping market and manages a fleet of 240 modern vessels and 2.8 million TEU container capacity with 13,000+ employees worldwide.

About the Knowledge Center:

The Knowledge Center, located in Gdańsk, is a hub for innovation and develop state-of-the-art business and technology solutions to help us navigate the future. And we want to do that together with you.

Team and Project overview:

Join our UX Team and be responsible for UX Research of our internally developed software for employees and customers. As a part of the team, you will be exploring users’ needs, evaluating concepts and prototypes, collaborating with UX Team, IT Teams, Product Owners and employees working worldwide. You will be a member of the in-house UX Team of 18 experts (researchers, designers, analysts) working in Gdansk and Hamburg.

Responsibilities:

• Conduct exploratory user research, concept validation and usability testing
• Gather qualitative and quantitative insights during research with internal users and customers from all over the world
• Advocate UX research in our product teams and support their design decision-making processes with your discoveries
• Review, analyze and transform data into actionable insights to improve the experience of our users
• Support and mentoring of Junior UX Researchers
• Work on ResearchOps tasks, improve research processes and framework

Requirements:

• 3 + years of experience as a UX Researcher or in similar role
• Comprehensive understanding of user-centered design practices and principles
• Experience in various research methods, e.g., user interviews, contextual inquiry, surveys, usability testing, web analytics.
• Experience conducting research at various stages of product development
• Ability to present your working results to various stakeholders
• Curiosity and drive to continually improve research operations
• Excellent collaboration skills to work with multiple teams in an international and multicultural organization
• Very good written and verbal communication skills in English (Polish is not a must, we speak English at work)

We offer:

• Private medical care (Luxmed)
• Gym card (Multisport)
• Attractive annual bonus up to 22,5%! (depending on company performance results)
• Group life insurance and employee capital plan (PPK)
• Cafeteria benefit system (cinema tickets, vouchers etc.)
• Focus on healthy lifestyle (fruit days, bike competitions, football trainings)
• Charity and volunteer initiatives
• Modern and well-connected office (Alchemia complex in Gdansk Oliwa)
• Relocation support (financial support, covering immigration process for non-Polish citizens)
• Internal learning management system
• Development budget (sharing the costs of certifications and conferences/ IT events)
• Flexible working hours and home office possibility (hybrid work model)