Opis oferty pracy

Keep reading if empathy is your middle name.

@ UsabilityTools we are customer obsessed – delighting our customers and making them successful is one of our most important tasks. The Customer Success Expert will focus on the delight and retention of our customers, ultimately driving revenue & customer expansion. You will be the champion for ensuring UsabilityTools’ customers’ experience is exceptional. You will partner with sales, marketing, product, and engineering to develop and execute on your customer needs and strategy from all angles of the business.

The Customer Success Expert, reports to VP of Sales. Key to this role is being able to articulate value, inspire usage growth. As a trusted advisor and coach, the Customer Success Expert determines how UsabilityTools’ product can be effectively applied to support customers’ strategic business goals.

We are looking for a person who:

• Likes to help and has the ability to work with, connect to, and influence people
• Is eager to understand how different people do business online
• Knows how to build and maintain strong person-to-person relationships
• Has account management, project management and problem-solving mindset
• Is organized and systematic with great attention to detail
• Demonstrates clear, articulate, and well-organized oral and written communications style
• Speaks English fluently during business conversations and everyday office small talks
• Has strong knowledge of online software (SaaS) products and services, broadly defined
• Has Experience in Product Management, Consulting, User Experience, Conversion Optimization or Customer Support or similar

Your responsibilities:

• Onboarding of new customers and ensure successful set-ups
• Educate established customers about new functionalities, best practices and industry developments
• Identify areas for improvement not only in our products and services, but also in the Customer Success function as a whole
• Communicate internally with sales, marketing, product and engineering to make your customer’s lives better

What we offer:

• You will be an influential part of a start-up company helping to deliver outstanding user experience to clients of worldwide brands such as H&M, Ford, T-Mobile and others
• Teamwork with multicultural and zingy professionals
• Taking part in creating the company’s sales strategy
• Participation in international events (so far we have been in Cologne, London and New York)
• Being open towards your initiatives
• We are going to boost your self-development – we share knowledge all the time
• Casual office atmosphere and workplace in cool Usability Tools HQ located in Poznan district of Jeżyce
• Unlimited amount of coffee;)