Opis oferty pracy

UX/CX Design is one of the most important parts of Tylko’s strategy to deliver the best customer experiences from awareness –  to ownership and beyond. As a member of our team, you’ll work with industrial designers, ux designers, client service team members and web analyticians through different research activities to garner insights that we’ll use to design engaging customer experiences.

Responsibilities

• Plan and conduct user research to deliver insights about our clients experiences, motivations and needs throughout the entire customer journey.
• Plan and conduct user testing, both for digital touchpoints as well as our furniture.
• Support the design team to help conceptualize and create customer-centric projects across the entire product lifecycle (yes, we even keep the UX tight on our packaging and instruction manual level!).
• Work closely with lean, cross-functional teams.
• Be autonomous – you’ll take full ownership of your work.

Benefits

• You get to be part of a young company with vision making great strides and doing very exciting things!
• You’ll develop personally and professionally – we’re what every service designer dreams about (researching online and offline for true product and service consistency).
• Your voice will be heard – we don’t throw away any idea or assumption without considering it.
• You’ll rub elbows with some of the most talented specialists in fields that you may have never heard of before (parametric design anyone?)  who are also amazing people and great coworkers.
• You’ll be competitively remunerated based on your skills and commitment – as well as recognized for your successes and achievements.

Job requirements:

• 2+ years of experience researching both digital and offline experiences.
• Fluent in English (additional basic level German or French is a huge plus).
• Comprehensive understanding of applying the methodologies of user-centric research to solve complex problems.
• Practical knowledge of different research methodologies.
• Experience with web analytics is always welcome.