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The Air Canada Express Detroit Office in USA helps passengers in understanding the airline’s baggage policy so that they can have a hassle-free travel experience. Passengers may ask for information regarding the specific carry-on and checked baggage allowance, their size, weight capacity, and extra charges for overweight baggage. The office is also responsible for giving advice on special items such as sports equipment, musical instruments, and delicate bags, elaborating on any extra requirements or charges. In the event of a problem with lost, delayed, or damaged baggage, the office assists passengers in making claims and locating their luggage. In general, the Detroit office takes care that passengers are properly informed and guided.